Shipping & Return Policy

Effective Date: October-2024

What is the order processing & dispatch policy

Order Processing and Dispatch Policy

Working Days and Cut-Off Time:

– Orders are processed only on working days.

– The current cut-off time for order processing is 10 AM. This means that all orders placed before 10 AM will be processed and dispatched on the same working day.

Delivery Times:

After dispatch, the delivery time depends on the courier companies and can vary based on the destination city.

Delivery times are subject to the logistics and efficiency of the chosen courier service and the distance between the shipping origin and the destination city.

By adhering to these guidelines and maintaining good supplier performance, Elegance Bazaar ensures a high dispatch ratio and efficient order processing, contributing to timely deliveries.

What are the delivery charges?

Elegance bazaar is offering "Free Delivery" across Pakistan to its valuable customers.

What if the customer receives an incorrect, broken, or damaged item?

If the customer receives an incorrect, broken, or damaged item, Elegance bazaar will arrange for an exchange delivery. However, the claim must be filed within 48 hours of delivery through our website’s Contact Us form and write all necessary details so that we can take appropriate action.

Necessary proof & timeline:

When launching a claim, video proof from the customer is mandatory to clearly demonstrate or explain the fault with the item. Verbal claims alone will not be accepted.

Claims must be filed within 48 hours of parcel delivery; otherwise, the claim will not be accepted.

Note

Change of mind is not applicable.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us through our contact us form.

Elegance Bazaar